We understand plans change. This policy explains how cancellations, changes and refunds work for bookings made through JetHop.
Cancellations
- Cancellation eligibility and charges depend on the airline's fare rules for your ticket.
- Some fares are non-refundable; in such cases only applicable taxes may be refundable.
- To cancel, contact us with your booking ID. We'll confirm the charges before processing.
Date and name changes
- Date or time changes are subject to airline change fees and any fare difference.
- Name corrections are subject to airline policy; most airlines do not permit name transfers.
Refunds
- Approved refunds are returned to the original payment method.
- Refund timelines depend on the airline and your bank, typically 7–21 working days after the airline processes it.
- Any service fees charged by JetHop will be communicated before cancellation.
Airline-initiated changes
If the airline cancels or significantly reschedules your flight, we'll help you choose between an alternative flight or a refund as permitted by the airline.
Need help?
Reach our team through the Contact page or check your booking status on Track Booking.