These Terms & Conditions govern your use of the JetHop website and services. By using our website, submitting an enquiry or making a booking, you agree to these terms.
1. Our service
JetHop helps you find and book flights. When you submit a search or enquiry, our travel experts contact you with available fares. A booking is confirmed only after you accept a fare, complete payment and receive a booking confirmation from us.
2. Fares and availability
- All fares are subject to availability and may change until the booking is ticketed.
- Fares include applicable taxes unless stated otherwise. Airline fees for baggage, seats or meals may apply.
- Each fare is governed by the operating airline's fare rules, which we share with you before booking.
3. Your responsibilities
- Provide accurate passenger names exactly as they appear on travel documents.
- Hold valid passports, visas and health documents required for your journey.
- Arrive at the airport in time for check-in and boarding as required by the airline.
4. Changes and cancellations
Changes and cancellations are subject to airline policies and our Refund & Cancellation Policy.
5. Accounts
You are responsible for keeping your account credentials secure and for all activity under your account. Let us know immediately if you suspect unauthorised use.
6. Liability
Airlines are responsible for operating flights. JetHop is not liable for delays, cancellations, schedule changes, denied boarding or other events within the airline's control, but we will assist you in seeking remedies available under the airline's policies.
7. Privacy
We handle your personal information as described in our Privacy Policy.
8. Contact
Questions about these terms? Reach us through our Contact page.